Contacting support
How to get in touch and how fast we respond.
We're here to help
Roost support responds within one business day. For urgent issues (fraud, harassment) we prioritise same-day.
Ways to contact us
- /contact form — creates a ticket with everything we need.
- Report button on any listing — flags a specific ad.
- Help widget (bottom right on every page) — quick answers to common questions.
Response times
- Standard queries: within 24 hours
- Trust & safety reports: within 4 hours
- Paid plan customers: within 4 hours
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