The 48-hour response guarantee
Why we require landlords to respond fast.
Our 48-hour promise
Every landlord on Roost agrees to respond to enquiries within 48 hours. This is the core of our promise to renters.
How it works
- When you send an enquiry, the landlord is notified immediately by email.
- If they haven't responded within 48 hours, their listing loses ranking priority.
- Repeated failures result in loss of the Verified badge and eventually removal from the platform.
If nobody responds
Contact us via the Help Centre — we'll follow up on your behalf. We take this seriously.
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